Shipping and returns
The shipment of your package
Packages are generally sent within two working days since receipt of payment and are sent by express courier with tracking and delivery with adult signature. Shipments addressed to mailboxes and to minors are not permitted.
Shipping costs include insurance, taxes, packaging and postage. Shipping costs vary depending on the total weight of the shipment. We advise you to group your items in one order. It is not possible for us to group two separate orders made separately, therefore the shipping costs will be charged for each of them.
The boxes are adequately sized and your items are well protected.
The shipments are usually delivered within:
- 3/7 days for Italian destinations
- 7/10 days for European destinations
- 4/5 weeks for American destinations (5/10 days if the shipment does not include alcoholic products)
- 25/30 days for other destinations
All our wines will be transported with appropriate packaging and covered by insurance policy that protects the customer in case of breakage or loss during transportation.
Our fares for shipment in Europe and USA already include any additional cost, such as taxes and customs. The local authorities of Countries outside EEC and USA could ask for the payment of an additional cost to proceed the customs clearance.
Our shipping company will send a note by e-mail as the shipments leaves our warehouses.